Once we have taken payment for your booking, we are not obliged to offer a refund in accordance with the accommodation selling rules. Please note that a reservation is a legally binding contract and we urge you to take out travel insurance when you book.
Cancellations must be made within 7 days of arrival, any cancellation made after this period will be charged the total cost of the room in full. All cancellations must be sent in writing, either via email or letter (recorded delivery). We shall confirm with you once we have received the cancellation. We do not accept cancellations by telephone.